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Shipping and Delivery Process
Returns and Exchange
We hope you love your Josselyn Guevara purchase, however if you are not perfectly satisfied with the fit of your garment you may exchange it for a different size.
Returns are for the same item exchange only and return must not be custom Refunds are not permitted, please check our Return and Exchange Policy for more info.
Processing an Exchange
To arrange an exchange please send an email at email@example.com with your order number, item you will be exchanging. We will respond with your exchange authorization and instructions. Please note we will not accept returns without an exchange authorization. We do not cover shipping cost of returned items.
Once your exchange authorization is issued, we recommend holding onto the tracking information associated with your return package for a reference. We are not responsible for any lost or damage return packages.
Once your return has been received and inspected, you will be be notified via email that we have begun processing the exchange. Please allow up to 4 weeks from the day the return was received for it to be processed.
International Return Exchange
International orders are eligible exchange. We do not handle or cover shipping costs for international returns exchanges. The customer is responsible for shipping fees associated with their return exchange package. Please email firstname.lastname@example.org for return exchange authorization and instructions.
Damaged or Defective Order
In the unlikely case that your order arrives damaged or defective, you may return the item for a full refund or exchange. Please contact us immediately at email@example.com to notify us of the damaged or defective garment.
Items marked FINAL SALE are non-refundable and are not eligible for return or exchange. No exceptions.