Customer Service

Terms of service |  Shipping Policy | Return and ExchangeFAQ's | Track my order

Shipping and Delivery Process

Processing and Delivery 
Most of our items are Made-to-Order meaning once you place an order, the item is made for you at the atelier In South Miami as soon as the order is placed.
All of our made-to-order garments have a standard processing time of 4-7 weeks. Order is shipped right after is done and an email confirmation is send when is the tracking number. Shipping and delivery time is according to the shipping option and courier selected at checkout.
Order is placed ~Processing Time~Shipping Time~ Delivery. 
Due to the Nature of our business orders of 2 or more items will experience a longer processing time. You will be notify within 48 hours of placing an order what is the extended processing and delivery time of your order. 
Custom Garments have a processing time of 4-8 weeks. For custom order please contact us via email at 
First you book an appointment with the  Designer (15- 30 minutes)  after the design and payment is processed we start the process of making the garment for you in our Atelier. after the garment is made we shipped to you and it will be delivered according the shipping option and courtier selected at checkout. 
Book Appointment~Design process~ Processing time~ Shipping time~Delivery.
Accessories are ready to ship and they have a standard shipping time of 5-7 Business days. Items are shipped the next business day after the order is placed. You will be notified by email once the order is shipped. 
Russ Orders and Expedited Processing 
We are happy to assist you in placing a faster order. We can either assist you in finding an item that is available for immediate shipping or expedite the processing and production time for a garment. Our rush processing time can take  ( 3-4 weeks ). If you wish to place an order that requires immediate shipping or expedited  processing please contact us at 

Returns and Exchange 

We hope you love your Josselyn Guevara purchase, however if you are not perfectly satisfied with the fit of your garment you may exchange it for a different size.

Returns are for the same item exchange only and return must not be custom Refunds are not permitted, please check our Return and Exchange Policy for more info. 

Processing an Exchange 

To arrange an exchange please send an email at with your order number, item you will be exchanging. We will respond with your exchange authorization and instructions. Please note we will not accept returns without an exchange authorization. We do not cover shipping cost of returned items. 

Once your exchange authorization is issued, we recommend holding onto the tracking information associated with your return package for a reference. We are not responsible for any lost or damage return packages.

Once your return has been received and inspected, you will be be notified via email that we have begun processing the exchange. Please allow up to 4 weeks from the day the return was received for it to be processed.

International Return Exchange 

International orders are eligible exchange. We do not handle or cover shipping costs for international returns exchanges. The customer is responsible for shipping fees associated with their return exchange package. Please email for return exchange authorization and instructions.

 Damaged or Defective Order

In the unlikely case that your order arrives damaged or defective, you may return the item for a full refund or exchange. Please contact us immediately at to notify us of the damaged or defective garment. 

Sale Items 

Items marked FINAL SALE are non-refundable and are not eligible for return or exchange. No exceptions.