Frequently Asked Questions

Top FAQs

What is Made to order ?

What is a Custom made gown?

What is custom size ?

Can I make further adjustments, other than my measurements?

How do I place a custom order ?

Do you charge extra fees for custom Orders?

How long will it take to get my order ?

Can I expedite the processing time of my order?

I placed an order and did not receive a confirmation email. How do I know my order was received ?

How can I track my order?

Do you ship internationally?

Do you cover customs duty fees?

How do I know what size I am?

Do your sizes run true to size?

Do you offer extended sizing?

What is the best way to care for my garment?

Can I return a made-to-order garment

What is your Return policy?

How can I process an exchange ?

Are sale items eligible for return?

What type of payments do you accept?

is there a change that you may hold a made to order garment in stock?